PreRefunds
A failed scan refunds itself
If a scan cannot complete, it is refunded automatically. You do not need to contact us.
If we were wrong
If we told you something was fine and the store rejected it for exactly that, ask for a refund and you will get it. We would rather hear about it than keep the $19. A miss is the thing we most need to know about.
If you bought it by mistake
A report is delivered immediately, so there is nothing to return. Email us within 14 days and we will refund it.
How to ask
Email admin.zadvest@gmail.com from the address you used, with the report link. Refunds go back to the original card through Stripe, and usually appear within 5 to 10 business days.