The account deletion requirement

If your app lets someone create an account, both stores require that it also lets them delete it. This is one of the most common rejections for an otherwise finished app, because it is a requirement about a feature rather than about the listing.

What Apple asks for

Guideline 5.1.1(v) requires account deletion to be initiable from within the app. A link to a support page is not sufficient on its own, and "contact us to delete your account" is the version that gets rejected most.

What Play asks for

Play's User Data policy requires the in-app path and, additionally, a web-accessible deletion request URL that a user who has already uninstalled the app can reach. That second requirement is the one most people discover at submission, because it cannot be satisfied from inside the app at all.

Deleting the account and deleting the data are different

Both stores distinguish removing the account from removing the data associated with it. If you retain some data for a legal or accounting reason — which is usually legitimate — say so explicitly rather than describing the deletion as total.

Where this comes from: the Play side is measured on our own submissions; the Apple side is Apple’s published guidelines, which we have not tested against a real submission.

Source: Apple App Review Guideline 5.1.1(v) Account Sign-In (account deletion); Google Play User Data policy account and data deletion requirement, verified 2026-09-15